Financial Services Certificate III FNS30122

Subject Choices

offered under the Certificate III in Financial Services

Please note that subjects and specific units of competency on offer will vary and may change during your enrolment

Elective subjects may apply and will be determined during the induction process

• Work Together in Financial Services

  All roles in the financial industry require specific skills to correctly interpret and apply both industry and organisation procedures, guidelines and policies. This Subject will expose you to professional and ethical standards you’ll need to be successful in your finance role with cover the impact of the Privacy Act and relevant codes of practice. It also reflects the team work skills essential to all roles in the sector.

  • Unit(s):
  • FNSINC311 Work together in the financial services industry
  • BSBTWK201 Work effectively with others
• Engage with Customers in Financial Services

  Customer service is a key function in all financial services job roles. This Subject will help you identify the needs of customers and skills required to deliver outstanding customer service, with specific emphasis on assisting customers with special needs and working in a culturally diverse workplace. You will also learn how to identify processes, procedures and industry requirements in managing customer complaints.

  • Unit(s):
  • FNSSAM311 Provide ancillary products and services that meet client needs
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS202 Engage with customers
• Perform Financial Calculations

  Financial calculations are part of every day life in a financial institution. The Subject covers a wide variety of routine calculations such as depreciation, GST and interest rates required in many finance roles. It also covers methods for checking calculation outcomes, software and online tools, and strategies for the detection of errors.

  • Unit(s):
  • FNSACC323 Perform financial calculations
• Effective Work Practices

  Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered. Also learn the importance of professional development activities.

  • Unit(s):
  • BSBPEF301 Organise personal work priorities
  • BSBPEF302 Develop self-awareness
  • BSBOPS201 Work effectively in business environments
• Mid Course Survey

  This survey is an important opportunity for you to tell ACCM College about your learning experience so far. By formally seeking this information at the mid-point of your course, ACCM College can help shape your learning outcomes to better ensure your professional development goals are met.

  • Unit(s):
  • MID-SURVEY Mid Course Survey
• Practical Spreadsheets

  In this introductory subject, learn the fundamentals of working with Excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data. Note this subject only supports the program Excel.

  • Unit(s):
  • BSBTEC302 Design and produce spreadsheets
• Use Business Systems

  Most work roles require the effective use of computers and equipment to input, collect and manage data and information. This subject looks at the technology available to you, and ways to use computer software to organise information and data.

  • Unit(s):
  • BSBDAT201 Collect and record data
• Maintain Workplace Safety and Wellbeing (E)

  Work Health & Safety policies, procedures and compliance are the focus of this safety subject. The subject looks at identifying key safety practices in a workplace. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It covers a foundation in the legal obligations and is a good solid base for understanding safety responsibilities. It involves a range of workplace activities like a safety inspection and hazard report form.

  • Unit(s):
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBPEF201 Support personal wellbeing in the workplace
• Business Records Systems and Information (E)

  Maintaining Records look at the way records are captured, stored and received and addresses concepts like meta data and sort order as well as the security and legislative requirements are needed when maintaining records.

  • Unit(s):
  • BSBINS309 Maintain business records
  • BSBINS302 Organise workplace information
• Anti-Money Laundering Laws and Banking Deposit Products (E)

  The range of available savings, investment and basic banking products is incredibly diverse. This subject will help you develop the skills to compare products and provide meaningful and relevant recommendations to meet specific customer needs. You will also learn how to apply the rules under Anti-money Laundering and Counter Terrorism legislation such as customer identity rules and reporting obligations such as Threshold and Suspicious Cash Transactions.

  • Unit(s):
  • FNSINC412 Apply and maintain knowledge of financial products and services
  • FNSRTS315 Process customer accounts